MFA Reser needed

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Aiki Doi

• 20 août 2024 04:34

My coworker lost her MFA device. How should she do to reset her MFA and log in again. She cannot even log in, so I have posted this for her.

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  Sebastien Vandromme

  • 20 août 2024 14:08

  Hello,

  I got a similar issue, MFA was activated on my coworker account and he doesn't have the device to get the code.
  I'd be grateful if someone could help me deactivating MFA on his account.

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  Sebastien Vandromme

  • 20 août 2024 14:56

  He was able to get in touch with the support following this : https://support.box.com/hc/en-us/community/posts/11937423038355-Remove-MFA
  Hope it can help.

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  Ann

  • 20 août 2024 19:20

  Hi Aiki, 

  Welcome to Box community!

  In case your co-worker encounters trouble logging into box.com due to account authentication, please tell her to submit a support ticket and ask for an MFA reset.

  https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us 

  Thank you for posting!

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  Aiki Doi

  • 21 août 2024 00:11

  Thank you so much for responding!

  I'll share your posts with her.

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