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Remove MFA

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Jayson Paul Matibag

Hi Box Support,

I am reaching out because one of our clients was unable to login on their Box account. He was having issues with the MFA, we checked the Authenticator apps that is installed on his phone but none of them were setup for his Box account. So we would like to reset his MFA if possible.

Thanks

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  • France
    • Edited

    Hi Jayson, 

    Welcome to the Box Community, I'm happy to help!

    I understand that one of your clients in unable to login to his Box account due to MFA. For login issues like this, since this will require specific account information, we recommend to have the affected user report this to our team by having them go to Support.box.com > click 'Support' > Contact Support > They will then see a line that says "If you are unable to sign in, click here." The user need to fill out the form on that page with details of his login/ MFAissue and someone from support team will reach out to assist and verify his account to reset his MFA.

    Thanks for reaching out and let us know if you have any questions!

    Regards, 

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