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Searching Tags - Files not showing when searching a tag

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PGC Legal Office

Hi,

I'm having trouble with a tagged item, when I search for it using the search bar, the files don't appear. Could you please look into this issue?

Thank you.

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3 commentaires

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  • Rona

    Hi there,

    Welcome to Box Community! 

    To help address the issue with tags, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • PGC Legal Office

    Hi Rona,

     

    Thank you for your quick response and for creating a ticket.

    Appreciate your help with this!

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  • Palanca TDNEGA

    Any update on this ticket? I'm having the same issue. I've tagged multiple files, the tags show up in the list view under the document name, and when i click on the tags associated with the files, the search returns zero results.

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