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Box Admin unable to reset a user's 2FA

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Box Administrator

I am the administrator for an enterprise account, and I am trying to reset a user's 2FA after they replaced their phone. However, I do not see the option to do so anywhere on the admin portal. What are the steps I need to take to reset this user's 2FA?

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help with your user's 2FA issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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