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Documents not opening in desktop app

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Jasper Eagleton

Some Word docs won't open in the desktop app. But when I open them in Word Online, the formatting is so messed up that I can't properly edit them. I wind up having to download the document, save to my desktop, edit it, then reupload to Box. It's much less convenient. And I'm not sure why some will open just fine and others won't. How do I fix this?

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  • Rona

    Hi Jasper, 

    Welcome to Box Community! 

    To help address the issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • ECI Admin

    ...and crickets...

     

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