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Storage Not Freed Up After Deleting Files

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An Nguyen

Recently, I have deleted several files, including permanently removing them from the Trash. However, I noticed that the storage space in my account has not been freed up as expected. Despite waiting for more than 24 hours, the available storage remains unchanged.

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  • Rona

    Hi An, 

    Welcome to Box Community! 

    To help with your incorrect storage, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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