Box Status

Unable to open document if it has been renamed

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Dana Argo

I do not have an issue opening documents in Box unless the name has been changed by another user.  If I try to open a document that has been renamed by someone else, I get a pop-up notification that the document is opening but it never does.

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  • Rona

    Hi Dana, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Dana Argo

    Issue fixed by uninstalling Box tools & reinstalling it.

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