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IJUST GOT A SUSCRIPTION BUT DOES NOT WORKS LIKE IT IS SAID. WANT TO CANCEL NOW

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Juanse Berenguer

I JUST GOT A SUSCRIPTION BUT DOES NOT WORKS LIKE IT SAIS, I ONLY NEED TO UPLOAD 14GB OF VIDEO AND IT DOES´T ALOWED ME.IT IS A TRAMP ADVICE, BECAUSE IT IS ANOUCE TO BE CONFUSE. PLEASE, I JUST DI IR AND I NEED TO BE REFOUND. THIS IS MY FIRST WARNING, IF YOU DONT GET OFF FROM MY CREDIT, I WILL GO TO CONSUMERS DEFENSE

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  • Rona

    Hi Juanse, 

    Welcome to Box Community and glad to assist! 

    Only the account administrator can cancel a Business or Enterprise account.

    1. Go to Admin Console > Account & Billing.
    2. In the Status field in the Account Information section, click Cancel Account.
      Do not see this option? Submit a ticket here.
    3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
    4. Click Permanently Cancel My Account to complete the process.
      • The account will cancel at the end of the service term.

    The account owner or administrator will receive a confirmation email once the cancellation has been processed.

    Is the account administrator unable to cancel the account or didn't receive email confirmation?

    Thanks for posting! 

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