Box Status

Can’t make linked email primary

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Michael McShane
Trying to change email addresses. Added the new email, verified it fine. When I try to make the new email primary, the error dialog is: “there is a problem updating your primary email.” What do I need to do to change my email? Btw, using the web browser client as the iOS snd iPadOS apps don’t show the profile. Thanks in advance, Mike
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  • Rona
    • Modifié

    Hi Michael, 

    Welcome to Box Community and glad to assist! 

    Please access the Box website through your browser and change your primary email address. 

    Hope it works! 

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