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Batch Send Template Error

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Kanako Hori

Hi,

I am receiving the following error when attempting to upload our list of emails for a batch send process.

"Incorrect mimetype: expected text/csv found application/vnd.ms-excel".

Any help with what this error means and how to correct it is appreciated. I am using the batch file template from Box and have tried saving the file to different .csv types.

 

Same topic was posted before.

https://support.box.com/hc/en-us/community/posts/30044974316691-Batch-Send-Template-Error

 

Thank you for your support.

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  • James Sloop

    Hello, what browser are you using? I had this same issue when using Firefox. I switched to Chrome and stopped receiving that error.

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  • Kanako Hori

    Hello James,

     

    Thank you for your comment. I tried Chrome browser and successfully worked!

     

    Thanks :)

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