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Account was cancelled 2 years ago and I keep getting billed

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Denice Economou

I have an account through UCLA I cancelled this account 2 years ago and I was billed again!  Cancel and refund this money.  I have never used box on the email I originally did the trial on. personal information-redacted  I would like a refund of my money for an account I have never used.  I have an account through UCLA personal information-redacted that I have had for 3 years.  I notified you over a year ago when I realized it was happening and you keep collecting the money!

Please stop this account and refund my money $540.00.

Thank you, Denice Economou

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  • Rona

    Hi Denice, 

    Welcome to Box Community and glad to assist!

    To help address this issue, you can contact our Cancellation team via cancel@box.com.

    Thanks for posting! 

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