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Silvia Vitale

I installed a new Mac and, I don't know why,  many folders and files didn't sync and I lost the majority of them.

Something is in the trash and it can be restored from ti, but it looks like the version history wasn't kept. Is there any way to recover the previous version, I mean, rhe version of September, 1st?

This is with a private account.

Thank you!

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  • Rona

    Hi Silvia, 

    Welcome to Box Community and glad to assist! 

    Note: the maximum number of prior file versions you can access corresponds to your Box account type:

    • Personal Free - 1 Version
    • Personal Pro - 10 Versions
    • Starter - 25 Versions
    • Business/Business Plus - 50 Versions
    • Enterprise - 100 Versions

    For more details, please visit Accessing Version History. 

    Thanks for posting! 

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