Box Status

Colleague locked out due to changing phone number so 2 step verification not working

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Anthea Mitchell

Hi, my colleague has changed her phone number and can no longer access her Box account as her mobile number has changed and she can no longer receive the 2 step verification messages. Her associated email address is <personal information-redacted>

Please can you contact her with steps to reset this?

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  • Rona

    Hi Anthea, 

    Welcome to Box Community and glad to assist! 

    To address the user's MFA issue, please have her to contact Box Support and open a ticket. 

    We'd love to further assist! 

     

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