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Error: Sorry, you can not invite deactivated users to collaborate

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Frank Campos

Hi,

When I'm trying to add a user to a box folder. I get an error message: Sorry, you can not invite deactivated users to collaborate. However, his email account is active.

Please resolve this issue asap.

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1 commentaire

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  • Rona

    Hi Frank, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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