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Can't locate folder in error message Box Problem Items

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K

I'm getting the following message in "Box Problem Items":

"This folder was deleted on Box but cannot be deleted on your machine because there are unsynced files in it. Suggestion: Move the files to another location."

I have no idea where that folder is on my machine. The folder is a subfolder and there are several subfolders with the same name. How can I locate it or get rid of this message?

 

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  • Rona

    Hi K, 

    Welcome to Box Community and glad to assist!

    Can we begin with your current Box version and Operating System? 

    We'd love to further assist! 

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  • K

    Thank you for the reply. The info you requested:

    Box: Version 2.40.345

    OS: macOS Sonoma 14.6.1

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