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Cannot install Box Tools

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Corrina Marshall

I cannot successfully install box tools. I have followed the instructions at this page: https://support.box.com/hc/en-us/articles/360044195273-Continuous-Prompt-to-Install-Box-Tools

I haven't had success. I've worked with my nonprofit's IT and they don't think there is any environment issue.

We have also tried installing box drive, which didn't work either.

The next step on that page is to open a support ticket. When my coworker downloads, he immediately gets the Install Wizard popup. I never get that, but we cannot find any reason why it should be blocked from installing.

Any help would be much appreciated! I use BOX daily and it would make my work much more efficient to be able to use desktop apps.

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  • Ann

    Hi Corrina,

    Welcome to Box Community!

    I understand that you have already uninstalled and reinstalled Box Tools. Can you please try one last time? Use the Box Edit cleaner to remove traces of the app on the machine. 

    Follow the steps here: Box Edit Cleaner

    I trust this information proves helpful in resolving the problem.

    Thank you for posting!

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  • Vasantha Gonuguntla

    Hi,

     

    I am Vasantha, I have tried all possible options, but I am not able to install Box Tools, even tried using Bx Edit cleaner too but no luck, kindly help me

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