Box Status

Asking for 2FA, but is not configured

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Andre Pinto

Hi,

We're having issues with one user account's (not mine) access to Box, as it keeps requesting 2FA confirmation but the user doesn't have 2FA configured.
Can we open a ticket to reset it, please? I can give more details via private message.

 

Kind Regards

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  • Rona

    Hi Andre, 

    Welcome to Box Community and glad to assist!

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

    Thanks for posting! 

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