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Assistance Needed with Adding Personal Email to Account

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Rane, Chaitrali Vishwas
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Hi,

I’m encountering an error when trying to add my personal email address to my account. Could someone assist with this? Error says:

There was an error while trying to add *********@gmail.com to your account.

Thank you!

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  • Ann

    Hi Chaitrali, 

    Welcome to Box community!

    Here are few troubleshooting to try:

    • Logout/in from Box.com
    • Clear your browser's cache
    • Use a different browser

    If the steps above did not work, I suggest that you reset your Box password and then try to add your personal email address again.

    Hope these helps. Thank you for posting!

    Best,
    Ann

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  • Rane, Chaitrali Vishwas

    Hi Ann,

    I was able to add the email address but not able to verify the email address.

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  • Rane, Chaitrali Vishwas

    Hi,

    I am not able to verify the personal email address. I added it but nothing is happening to verify and change.

     

     

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