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Cannot change password

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Macy Reynolds

I cannot open anything that has been sent to me on Box. I have been having this trouble for months. It says to change my password to a stronger one to open the documents. Then it will not let me change my password. No idea what to do here.

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  • Rona

    Hi Macy, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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