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Shared Folder Not Appearing

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Joan Wilbon

I hit "accept invite" and the folder is not showing up in my account. They sent the email to the email associated with my account. I am not receiving an error when I click on the link, rather nothing is showing up.

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  • Rona

    Hi Joan, 

    Welcome to Box Community and glad to assist! 

    If the correct email address was invited to collaborate to folder(s). Look for your pending invitation, here's how to find and resolve a pending invitation:

    1. In the left menu of your Box account window, click All Files.
    2. In the pending invitations panel under ACTION REQUIRED, hover on the name of a file or folder.
    3. To see details about the invitation, click the ellipses, "...", and select View Details.
    4. To decline the invitation, click the ellipses, "...", and select Decline All.
    5. To accept the invitation and gain access to the project's content, click Accept.

    Thanks for posting! 

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