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New user not receiving email invitation to join

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Rebecca Kroll

We're trying to add a new user and they are not receiving the email invitation from Box. This has happened a previous time and Box needed to remove the user from the "bounced emails" list. Can you please help us with this again?

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  • Rona

    Hi Rebecca, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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