二段階認証解除ORアカウント削除/Two-step verification deactivation OR account deletion
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I have enabled two-factor authentication.
However, I don't know how to remove the two-factor
authentication anymore.
I can't log in using two-factor authentication, can you please remove the two-factor authentication setting?
・Target email address：<personal information-redacted>
・The last date your account was successfully logged in to：unknown
・Primary email address on file for the account：<personal information-redacted>
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Hi Bayu,
Welcome to Box Community and glad to assist!
Since it involves another user's login, we recommend to have the affected user to contact Box Support directly and open a ticket.
We'd love to further assist!
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