Open shared links

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Celine MELISSE

• 3 septembre 2020 11:17

I am unable to open shared links sent by my client, but can use other box functions. Please advise

 

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• Commentaire officiel

  

  Howard

  • 8 septembre 2020 21:11

  Hi Celine,

  If you're unable to open a shared link from a client, then you likely have to request the client to change the permissions to be an open link instead of a closed link. Check out this article for more information, but the security settings for that shared link have to be adjusted by your collaborator, not from your side.

  • https://support.box.com/hc/en-us/articles/360043697554-Configuring-Individual-Shared-Link-Settings
  • https://support.box.com/hc/en-us/sections/360007552473-Using-Shared-Links

   

   

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