Impossible to change my email address
Hi,
I am trying to change my principal email address but I cannot complete the task. "link personal email" does not work because it is detecting that the email entered have already an account but I deleted it months ago and I don't want to use it. I want to keep using this one with the other email.
Can you please help me?
Kind regards,
c.
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Hi Carles,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.Thanks for your patience!
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I’m having the same issue. I changed my email. I was sent an email to confirm. I clicked the link. I got to a screen asking me to enter a new password. I entered a password and got green check marks that indicate the criteria was met. I clicked the enter button and ...nothing. Repeated several times with the same results.
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