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Need assistance with syncing a folder

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Rhonda Sinclair

I created folder on my documents and moved that folder to the box sync on my c drive.  Then I added documents to the folder.  I logged to Box and selected sync from my box account and the documents did not come over...can you tell me what i did wrong 

 

Thanks 

Rhonda S 

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1 commentaire

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  • France
    • Modifié

    Hi Rhonda, 

    Welcome to the Box Community!

    Did you follow the steps in this article to mark your folders in Box.com to sync to your Box Sync folder? https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync 

    Can you check on your system tray/menu bar is the "b" icon for Box sync is blue and if its running on your computer?

    Do you mind providing more information or even share a screenshot? This will help out other members of the community to figure this issue out with you.

    Best,

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