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verification code does not come

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Erkan İnanç
I'm using a 2-factor verification code on another account. my phone number has changed and I did not have a backup phone number in my account. i can't get a code and therefore i can't enter my account
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4 commentaires

Date Votes
  • France

    Hi Erkan, 

    Welcome to the Box Community!
     
    This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
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  • Erkan İnanç

    The e-mail address of the account I cannot login is: [personal information--redacted]
    I would be glad if you email me here. my problem is still not solved

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  • Box User

    Hola

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  • Agostina Sanchez

    Hi,

    The following person is not able to log in because is not receiving the 6 digit code in her phone. Can you please help? agostina.damiano.rodriguez@ky.ey.com

     

    Thank you

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