Client app crashes after I made two folders availible offline

PC: win10 64Bit build 2004

Box App v 2.20.136

Been using Box.com for my primary storage for years, but due to slow performance over the last few months, I have decided to "make folders available offline" because I really need access to my files - I'm running a business and paying a fair price for my Box.com each month.

Problem:
My laptop (new Lenovo I5 and 16GB ram) crashes the box-app after it have been running for a few hours trying to make the files available offline

Cpu is about 50% and ram is 30% in total
The Box processes runs at about 2GB ram and 10-12% cpu

The content is two folders:
1 - Folder with websites containing thousands of small text files and images
2 - Video content with a few hundred files that are between 200MB and 5GB each

Question:
- Is this a known issue?
- Are there a client app log file somewhere I can check to see what goes wrong?

France

16 février 2021 21:23

Hi Kristoffer,

Welcome to the Box Community!

This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

You should be receiving an email confirmation shortly.

Please come back and let us know how things go with support!

Best,

Kristoffer Wolfgang Hansen

16 février 2021 21:59

I have started a FTP session for the Videos now, and so far so good.
The websites have synced completed now, after I removed the large video files

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