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BOX files and folders just disappeared!

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Nuno Arrojado

Hello everyone,

I just had this issue:
- on my local BOX still have the folders, but can't open the files (see image1)
- on web/cloud BOX just a few still there (see image2)
Saying that I'm sharing with my Boss but, he rarely goes there to consult the files. And he confirms not had deleted anything at all. 

Possible to recover all the folders/files?

Thank you... 


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Commentaires

6 commentaires

Date Votes
  • France

    Hi Nuno, 

    Welcome to the Box Community!
     
    Seem this issue you encounter will require our support representative to work directly with you to investigate.
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

    Thanks for your patience!

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  • Nuno Arrojado

    Thank you "France" for create the ticket... I really appreciate your help.

    I speak English, French and Portuguese.

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  • Nuno Arrojado

    Hello BOX team (Mark Alvin Lazona)

    Problem solved.

    Thank you

    NB: ticket link for updates isn't working: https://community.box.com/t5/custom/page/page-id/BoxViewTicketDetail?ticket_id=2285892

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  • Loan Thach

    Hi there, we have 18 folders where all the files disappeared on Nov 13, 2020 as well. They aren't in the trash. Help please! I've sent in a ticket but want to make sure someone sees this asap. Thank you!

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  • Kim Catanzaro

    Hello, I went in to a box folder, and selected notes, and all of the files in the folder are now gone. None can be seen in my trash help!

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  • Box User

    Same thing happened to me just now! Not sure what to do since it seems impossible to actually file a ticket....

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