MS Word documents blacked out when previewing
Starting a few days ago, I am unable to preview any MS Word. I can see the thumbnails for each page on the left-hand side of the screen, but the document itself is just a big black box. Every page is obscured.
If anyone else has experienced this problem, and preferably learned how to solve it, I'd appreciate some feedback.
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Hi Ted,
Welcome to the Box Community!
Can you try the following initial steps and see if it'll fix the issue for you?:
- Clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
- Try previewing using different browsers and see if it makes any difference
- Try disabling add-ons or extensions on your browser/s
If none of these steps work for you, I would suggest reaching out to our Support team to get assistance on this issue. You can find the available support channel for you by clicking on the “Contact Support” link just above this page.
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