Can't Preview in Windows Explorer

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Kurt Larsen

• 8 janvier 2021 15:20

Hello,

 

My Box files won't show up in the Preview Pane in Windows Explorer. Local docs (Word, PDF, etc..) do show up, but not Box files.

How can I fix this?

thanks,

Kurt

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• Commentaire officiel

  

  France

  • 8 janvier 2021 22:08
  • Modifié

  Hi Kurt, 

  Welcome to the Box Community!

  Previews of Box files are not visible in the Windows Explorer Preview Pane unless the file is cached (has been opened) or marked for offline.

  Check out this article on how to Mark a Folder for offline use: https://support.box.com/hc/en-us/articles/360043697574-Making-Content-Available-Offline

  Best,

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  Kurt Larsen

  • 11 janvier 2021 22:06

  That worked, thank you!

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  Lorie Cover

  • 24 mars 2022 16:44

  I have this same issue.  Are you supposed to uncheck "Make Available Offline"?

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