Can't Enable 2FA

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Matthew Miller

• 12 décembre 2024 02:13

Hi everyone. I can't seem to enable 2FA. Just keeps showing this screen on multiple devices I own, desktop or mobile. What can I do?

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  Rona

  • 12 décembre 2024 20:33

  Hi Matthew, 

  Welcome to Box Community and glad to assist! 

  To help address your issue, can you follow these troubleshooting steps?

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Restart your machine. 

  Hope it helps!

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