Can't create new user with deactivated account email

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signe nielsen

• 20 janvier 2025 10:27

Hi, i misunderstood creating an account through my school and created one with my school email individually. I need to create a new account through school with that email, but even though I deleted the account the email is still marked as "already taken". I need help to set up that account, and that the old one can be confirmed as deleted. Help!

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  Ann

  • 20 janvier 2025 20:39

  Hi Signe,

  Welcome to the Box Community.

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

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