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A managed user was added, but not by an Admin

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Chris Bradshaw

We have a new managed user on our account, they are from our company, but none of the admins or co-admins added them. Everything I've found says only an admin or co-admin can add managed users.

This could becaome a big problem if it continues to happen as we'll be expected to pay for seats that we didn't authorize. Any idea how this could happen?

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  • Rona

    Hi Chris,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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