Folders and files deleted

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Tim

• 19 février 2025 03:05

I saw in previous support posts that if files go missing for less than 14 days they can be recovered by submitting a support ticket. It appears that there is no way to submit a support ticket though. 

The files are not in the trash so I can not restore them However I know for a fact that I was able to access my files 5 days ago. 

What do I do? 

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  Rona

  • 19 février 2025 22:27

  Hi Tim, 

  Welcome to Box Community and glad to assist! 

  Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

  For more details, you can visit this article. 

  Thanks for posting! 

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