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Box Sync on Mac (Issues syncing and using Finder)

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Connor Fullmer

Lately, I have been experiencing issues using Finder with the Box Sync extension on Mac. When using the search bar to find files available on the Box webpage, I get a "folder does not exist" prompt.

I am also receiving "failed to upload" notifications when creating new files through Box Sync. When I go to the webpage, they are there under an untitled folder.

I believe everything has plenty of storage space left and the programs are all up to date. Any help is appreciated. Thank you

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  • Rona

    Hi Connor, 

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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