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Repeated Box Tools installs

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Stephanie Jensen

I have downloaded and installed Box Tools on a number of occasions. Every time I try to open a document from the web to an application (Word, etc.), I receive a message that I need to install Box Tools, even though it is already installed. I have read through forum and support posts, and have had no luck solving this issue.

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  • Rona

    Hi Stephanie, 

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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