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unable to download or open file from Box desktop app

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Mobile01 KK

unable to download or open file from Box desktop app, the error is unable to download due to low disk space. I have confirm my desktop has plenty of disk space, and my box account still has 3.5G of storage. However I can open the file from the web browser.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    For more details, please answer us the following: 

    • Can you attach a screenshot of your error?
    • Your current Box Desktop App version and your Operating System.

    We'd love to further assist! 

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  • Mobile01 KK

    The problem has gone away, could be due to my computer memory.

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