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Can't add collaborator outside company

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David Benson

We have Business Plus so we would have unlimited collaborators outside the company. However Box is not allowing to add collaborators outside the company. Under Settings for a folder, the box is checked to "Restrict collaboration" to within our company. The box is greyed out so we cannot uncheck it.  

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  • Rona

    Hi David,

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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