Box Status

Open on desktop app not working

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Nick Firth

Title really. I have installed Box Tools, but that doesn't seem to work.

It recognises the correct application, but just instructs me to install Box Tools again.
Thing is, it didn't identify the originating app before Box Tools were installed, so it is functioning a bit!

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  • Rona

    Hi Nick,

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

    Thanks for posting!

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