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invalid request params input

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Kathy Burkett

In Box Sign when I click on any file to use template, I keep getting the error "invalid request params input".  Nothing has changed on any of the documents and everything was working yesterday.

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  • Rona

    Hi Kathy,

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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  • Kathy Burkett

    Morning Rona,

      Can you please expedite this request?  This is now starting to effect our work product.

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  • Kathy Burkett

    You can cancel this request.  I copied all of our templates to a different folder, and they then started working again.  I'm not sure why the original ones stopped working, but again, all I did was copy the originals to a new folder and they're working again.

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