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“User Groups Settings” is currently unavailable Error

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Derek Tank

I am a new customer of Box.com and I am trying to configure SSO for the first time. My understanding was that Box.com provided the ability to sync groups from the Identity Provider as mentioned in the below documentation. However, I am receiving the error '“User Groups Settings” is currently unavailable' when I attempt to search for these settings in the enterprise settings and the options do not appear under User settings.

I am using the FedRAMP Moderate version of the service if this is relevant context.

Setting Up Single Sign-On (SSO) for Your Organization – Box Support

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  • Rona

    Hi Derek, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!

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