Box Status

Cancel my trial account

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Yusra Maru’e
I would like to cancel my trial and not continue with box. There seems not to be a way to do this - is that legal? Anyway, I have kept a screenshot of this message in case you don’t complete my request in a timely manner. Many thanks
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  • Rona

    Hi Yusra, 

    Welcome to Box Community and glad to assist! 

    Canceling a Business or Enterprise Account

    Only the account administrator can cancel a Business or Enterprise account.

    1. Go to Admin Console > Account & Billing.
    2. In the Status field in the Account Information section, click Cancel Account.
      Do not see this option? Submit a ticket here.
    3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
    4. Click Permanently Cancel My Account to complete the process.
      • The account will cancel at the end of the service term.

    The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

    Hope it helps! 

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