Box Status

Unable to login.

Répondu
S’abonner
New post
赤尾　千明

Is it set for users who cannot sign in to their accounts?

I accidentally deleted the following account.
<personal information-redacted>


I know that you can log in after 120 days have passed since deletion.
However, after 120 days had passed, when I logged in, a message appeared saying that the password was incorrect.
Even if I send a password reset email, the email does not arrive in the box.
The email address of the box is not blocked.

What should I do to log in?

0

Commentaires

2 commentaires

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    Using the impacted email, please open a support ticket to address the user's log in issue. 

    The link we've provided will let you open a ticket without the need to log in. 

    Thanks for posting! 

    0
    Actions pour les commentaires Permalien
  • 赤尾　千明

    Thank you for your reply, Rona.

    I cannot log in with the affected email address, but how should I open a support ticket?

    I don't know how to do it, so please teach me.

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.