I haven't received the password reset email
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When I log in, I receive a message saying, "Your password has expired. Please enter your email address, and we will send you instructions on how to create a new password." I followed the instructions and entered my email address to reset my password, but I have not received the password reset email yet. What should I do?
Please remove me from the suppression list.
Affected account <personal information-redacted>
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Hi there,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and your email address is not on our bounce or suppression list.
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.Thanks for posting!
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