Box Status

Account Recovery

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Pete Riches

I am reaching out regarding my Box account. The email address registered to my account is no longer accessible, and my password has expired, preventing me from logging in. I was sure that i set a secondary email address but reset password oprion sends notifications to non active email address. Please help.

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  • Rona

    Hi Pete, 

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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