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4 commentaires

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  • Box User

    This just started this week when I noticed my Box Drive folder had disappeared, and when I clicked on the app to start it I got this pop up I installed and reinstalled, but I'm having the same issue 

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  • J Jiang

    I encountered the same issue after updating to Windows 11 version 23H2. I have tried all the methods mentioned in other posts (e.g., reinstall, delete regkey, enable .NET...), but nothing has worked so far. Does anyone have additional insights?

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    We highly recommend switching to Box Drive.

    Why Switch?

    • Current Experience: Box Drive is the latest desktop application from Box.
    • Automatic Syncing: It eliminates the need for manual syncing, although you can still mark files for offline access if needed.
    • Quick Resolution: The problem you're facing is likely to be resolved immediately upon installation.

     

    Installation Benefits

    By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.

    To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.

    For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.

    If you have any questions or concerns please let me know. Thank you for considering this change!

     

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  • Box User

    Hi Rona

    i've downlaoded box drive 3 times now and i keep getting this message ie a more recent version is already installed on this pc

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