Personal Files missing after upgrading to enterprise license

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  • David Revel

    Note: I am now seeing some files returning to view, so perhaps it is just a timing thing. I will wait and see if they all come back in a reasonable time.

     

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  • France

    Hi David, 

    Welcome to the Box Community!

    Please note that during the upgrade process, Files/folders may not be accessible as your account is in transition 

    Once the transition is completed, your files will show up in your Box account again, I would suggest to giving it 24 hrs to allow the upgrade process to complete.

    Thanks for your participation in the forum!

    Best,

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