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Folder Restructure Lost Recent File

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Howard Lehman

I moved folders to duplicate folder names,   "Skipped" same files and deleted them.  I found Autorecovery *.asd files in "Trash", but can't open them, unless they are in original folder location,  which  I can not remember.  

 

Any Help,,  or do I just rack my brain rebuild the deleted folders and hope it works after unknown number of trys?

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  • France

    Hi Howard, 

    Welcome to the Box Community!
     
    This might require some account specific information and help from our support team, so I've submitted a support case on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
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  • Howard Lehman

    Thanks for prompt case generation... In this day,, I would think you really have to be out of it to lose critical content especially in MS Office.    I do see latencies now that I have done a "Save As",   which I don't normally do when working with a file in my BOX that I have added.   Meaning when I click CTRL + S within Word I don't see anything, and closing no warning to Save before closing.  Now I see the slow moving Green Bar.

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