some subfolders not syncing

S’abonner

New post

PWG Admin

• 20 août 2021 02:29

Hi there,

I have a shared folder which has thousands of subfolders and more than 1 million files totally. On some user's computer, only 10 to 20 subfolders can be seen. Is there a limitation? Thanks.

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• 

  France

  • 20 août 2021 20:53

  Hi there, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

   

  Thanks for your patience!

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