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Lost Folders!!

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Eli Lehrer

When i upgraded my account to a Business plan I lost one of the folders. The rest are there. Any idea how to get it back?

Also, the folder i lost was shared with many other people... assuming the folder is recovered, will all the collaborators still have access?

Will my viewer/collaborator setting stay the same?

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  • France

    Hi Eli, 

    Welcome to the Box Community!

    Please note that during your account upgrade, Files/folders may not be accessible as your account is in transition and this may take up to 24 hours to complete.

    No worries though, once the migration is complete your files will show up in your Box account again.

    Thanks for posting and let us know how else we can help!

    Best,

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